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Total Quality Management : the route to improving performance

Oakland, John S.

Total Quality Management : the route to improving performance - 2nd ed. - Oxford ; Butterworth-Heinemann, 1995. - x, 463 p. : ill. ; 24 cm.

Includes bibliographical references, & index.

ISBN: 0750609931

LCCN: 92040747

Subjects--Topical Terms:
Quality control.
Quality management.

LC Class. No.: TS156 / .O24 1995

Dewey Class. No.: 658.1 OAK 1993

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