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Service Operations Management.

Johnston,Robert;Clark,Graham.

Service Operations Management. Improving Service Delivering. - 2nd ed. - England. FT Prentice Hall. 2005. - Xix,496p; Col,ill; 26cm.

includes index.

ISBN: 0273683675

Subjects--Topical Terms:
Management.

Dewey Class. No.: 658JOH 2005

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