Service Operations Management.
Johnston,Robert;Clark,Graham;
Service Operations Management. Improving Service Delivery.; - England. FT Prentice Hall; 2005. - xix,496p; col,ill; 24cm
includes index.
0273683675
Operations Management.
658JOH 2005.
Service Operations Management. Improving Service Delivery.; - England. FT Prentice Hall; 2005. - xix,496p; col,ill; 24cm
includes index.
0273683675
Operations Management.
658JOH 2005.
