TY  - BOOK
AU  - Jeston, John; Nelis, Johan
TI  - Business Process Management:practical guidelines to successful implementation
SN  - 9780750686563
U1  - 658 JES 2008 
PY  - 2008///
CY  - Amsterdam
PB  - Elsevier
KW  - Business management
N1  - Appendices, references & bibliography, index included
ER  -