| 000 | 00567nam a22002057a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20160209150002.0 | ||
| 008 | 160209b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0273683675 | ||
| 040 | _cDDC. | ||
| 082 | _a658JOH 2005 | ||
| 100 |
_aJohnston,Robert;Clark,Graham. _96744 |
||
| 245 |
_aService Operations Management. _bImproving Service Delivering. |
||
| 250 | _a2nd ed. | ||
| 260 |
_aEngland. _bFT Prentice Hall. _c2005. |
||
| 300 |
_aXix,496p; _bCol,ill; _c26cm. |
||
| 504 | _aincludes index. | ||
| 650 |
_aManagement. _9364 |
||
| 942 |
_2ddc _cSLOAN |
||
| 999 |
_c3002 _d3002 |
||