| 000 | 00555nam a22001937a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20160412174326.0 | ||
| 008 | 160412b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0273683675 | ||
| 040 | _c DDC. | ||
| 082 | _a658JOH 2005. | ||
| 100 |
_aJohnston,Robert;Clark,Graham; _96744 |
||
| 245 |
_aService Operations Management. _bImproving Service Delivery.; |
||
| 260 |
_aEngland. _bFT Prentice Hall; _c2005. |
||
| 300 |
_axix,496p; _bcol,ill; _c24cm |
||
| 504 | _aincludes index. | ||
| 650 |
_aOperations Management. _97771 |
||
| 942 |
_2ddc _cSLOAN |
||
| 999 |
_c3477 _d3477 |
||