| 000 | 00549nam a22002057a 4500 | ||
|---|---|---|---|
| 999 |
_c6274 _d6274 |
||
| 003 | OSt | ||
| 005 | 20190830104218.0 | ||
| 008 | 190830b ||||| |||| 00| 0 eng d | ||
| 020 | _a9780071379540 | ||
| 020 | _a0071379541 | ||
| 040 | _cDDC | ||
| 082 | _a658.8 AND 2002 | ||
| 100 |
_aAnderson, Kristin; Kerr, Carol _912888 |
||
| 245 | _aCustomer Relationship Management | ||
| 260 |
_aNew York; _bMcGraw-hill, _c2002 |
||
| 300 |
_axii,164p; _bill: _c22.5cm |
||
| 504 | _aIndex included | ||
| 650 |
_aCustomer relations _912889 |
||
| 942 |
_2ddc _cBOOK |
||