Services marketing : (Record no. 7527)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00746nam a22002297a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20211124151258.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 211124b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780071086967 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | DDC |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 ZEI 2013 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Zeithaml, Valarie A; Mary Jo Bitner; Dwayne D. Gremler |
| 9 (RLIN) | 15405 |
| 245 ## - TITLE STATEMENT | |
| Title | Services marketing : |
| Remainder of title | Integrating Customer Focus Across the Firm. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 6th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Boston : |
| Name of publisher, distributor, etc. | McGraw-Hill Irwin; |
| Date of publication, distribution, etc. | c2013 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxviii, 708 p. : |
| Other physical details | ill., map ; |
| Dimensions | 26 cm |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references and index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service industries -- Marketing |
| 9 (RLIN) | 15406 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| 9 (RLIN) | 15407 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Marketing. |
| 9 (RLIN) | 518 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Faculty of Management Science Library | Faculty of Management Science Library | 24/11/2021 | Purchase | 15/4809 | 658.8 ZEI 2013 | 2021-1883 | 24/11/2021 | 24/11/2021 | Book | |||||
| Dewey Decimal Classification | Faculty of Management Science Library | Faculty of Management Science Library | 24/11/2021 | Purchase | 15/4806 | 658.8 ZEI 2013 | 2021-1884 | 24/11/2021 | 24/11/2021 | Book | |||||
| Dewey Decimal Classification | Faculty of Management Science Library | Faculty of Management Science Library | 24/11/2021 | Purchase | 15/4807 | 658.8 ZEI 2013 | 2021-1885 | 24/11/2021 | 24/11/2021 | Book | |||||
| Dewey Decimal Classification | Faculty of Management Science Library | Faculty of Management Science Library | 24/11/2021 | Purchase | 15/40133 | 658.8 ZEI 2013 | 2021-1886 | 24/11/2021 | 24/11/2021 | Book | |||||
| Dewey Decimal Classification | Faculty of Management Science Library | Faculty of Management Science Library | 24/11/2021 | Purchase | 15/4805 | 658.8 ZEI 2013 | 2021-1887 | 24/11/2021 | 24/11/2021 | Book | |||||
| Dewey Decimal Classification | Faculty of Management Science Library | Faculty of Management Science Library | 24/11/2021 | Purchase | 17/40132 | 658.8 ZEI 2013 | 2021-1888 | 24/11/2021 | 24/11/2021 | Book | |||||
| Dewey Decimal Classification | Faculty of Management Science Library | Faculty of Management Science Library | 24/11/2021 | Purchase | 15/4808 | 658.8 ZEI 2013 | 2021-1889 | 24/11/2021 | 24/11/2021 | Book |